Unsuitable responses

Most people respond instinctively to criticism by:

1. Counter attacking (become defensive) by using sarcasm, put downs or snapping. This does not help to build a relationship with the critic, so the issue is seldom dealt with. Future relationships with the critic are prejudiced
    
2. Becoming a "victim" and walking away from the criticism silently. Here people lose respect for you and you may never find out what the critic really intended.

Let's look at how you might respond to criticism as a manager.

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